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Making a Complaint to Gatwick Group

We pride ourselves on offering a high level of customer care but realise that sometimes things don't go to plan. Therefore, we apologise if we have acted, or indeed not acted, in the manner you would expect of us.  Please use the contact form below to raise a complaint that will be reviewed and acted upon by a Senior Manager and/or our Human Resources Manager at Gatwick Group.  We aim to respond to your complaint within 3 working days.

Make a Complaint Here

Your complaint has been submitted.

Regulated Complaints by Post

Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD

Telephone: 01452671560


Financial Ombudsman Service

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at

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